We are here to help. Whether you have a question about an order, need sizing advice, or just want to know more about a product – reach out and we will get back to you as quickly as we can.
Get in Touch
Email: support@sp5derhoodiewear.com
We aim to respond to all enquiries within 1 to 3 business days. For the fastest response, please include your order number in the subject line if your question is about an existing order.
Business Hours
Monday to Friday – 9:00 AM to 6:00 PM (EST)
We do not operate on weekends or US public holidays. Messages received outside business hours will be replied to on the next available business day.
What to Include in Your Message
To help us resolve your query as quickly as possible, please include the following where relevant:
- Your full name
- Your order number
- The item(s) your question is about
- A clear description of the issue – and a photo if the item arrived damaged or incorrect
Common Questions
Before reaching out, you may find your answer here:
Where is my order?
Once your order is dispatched, you will receive a tracking email with a link to follow your package in real time. If you have not received a tracking email within 3 business days of placing your order, please check your spam folder first and then contact us.
Can I change or cancel my order?
We process orders quickly, so contact us immediately if you need to make a change. If the order has already been dispatched, we are unable to modify or cancel it. In that case, you are welcome to return it once it arrives – see our Refund and Returns Policy for details.
What is your returns window?
You have 30 days from the date of delivery to request a return. Items must be unworn, unwashed, and in their original condition with tags attached. Full details are on our Refund and Returns Policy page.
How long does shipping take?
US domestic orders typically arrive within 5 to 10 business days. International orders typically take 7 to 14 business days. Full details are on our Shipping Policy page.
My item arrived damaged or incorrect. What do I do?
We are sorry to hear that. Please email us within 7 days of delivery with your order number and a clear photo of the issue. We will arrange a replacement or full refund as quickly as possible.
Our Store
Sp5der Hoodie
Website: https://sp5derhoodiewear.com
Email: support@sp5derhoodiewear.com
4560 Express Dr S, Ronkonkoma, New York, USA
We appreciate every order and every customer. If something is not right, we will always do our best to make it right.